A CAPABILITY MODEL AND DIAGNOSIS METHOD FOR PUBLIC ADMINISTRATION INTEROPERABILITY
Autores: José Marcelo Almeida Prado Cestari - Eduardo de Freitas Rocha Loures - Eduardo Alves Portela Santos
The increasing need for information exchange, the supply of online services to citizens, and the cost reduction of public operations demand that government organizations, and other public administration entities, be ready to provide an adequate interface to their stakeholders. Thus, an interoperability diagnosis provides an organization the opportunity to know its strengths and weaknesses and prioritize actions to improve its performance and capabilities.
This book presents the Public Administration Interoperability Capability Model (PAICM) and the Public Administration Interoperability Diagnosis Method (PAIDM). A framework of how to extract performance measurement attributes and a real diagnosis case are also presented.
The application of PAICM and PAIDM in public administration organizations shows results regarding their capability levels that can be used as inputs to interoperability processes improvements.
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Editora: EDITORA CRV
ISBN:978-65-251-1270-1
ISBN DIGITAL:978-65-251-1266-4
DOI: 10.24824/978652511270.1
Ano de edição: 2022
Distribuidora: EDITORA CRV
Número de páginas: 148
Formato do Livro: 14x21 cm
Número da edição:1
Professor of the Department of Science and Information Management (DECIGI) and the Post-Graduation Program in Information Management, both at the Federal University of Paraná (UFPR), Curitiba-PR/Brazil. Ph.D. in Production and Systems Engineering. MSc, and BSc in computer science. Certifications in PMP, PSM, Lead Auditor, ITIL and COBIT, IBM, MCTS, Information Security, MPS.BR Implementer and Evaluator (Software and Services). Over 24 years of market experience in IT companies.
EDUARDO ROCHA LOURES
Professor of Automation and Control Engineering, and Industrial Engineering, both at the Pontifical Catholic University of Paraná. Professor of Automation and Control Engineering and Automation and Technology at the Federal Technological University of Paraná (UTFPR), Brazil. Permanent researcher at the Industrial and Systems Engineering Graduate Program (PUCPR). President of International Society of Automation, Curitiba Section. Coordinator of several RD&I projects with private and public initiatives.
EDUARDO ALVES PORTELA SANTOS
BSc in mechanical engineering from the Federal University of Bahia. Holds an MSc in Mechanical Engineering from the Federal University of Santa Catarina. Ph.D. in Electrical Engineering from the Federal University of Santa Catarina. Full Professor at the Pontifical Catholic University of Paraná and adjunct professor at the Federal University of Paraná. Permanent researcher at the Industrial and Systems Engineering Graduate Program (PUCPR). Research process mining, decision processes, and other topics.